Once you complete the payment for a recorded course, you have 7 days to request a refund, provided you have not accessed or downloaded any course materials.
If you have accessed or downloaded the course content during this period, you will no longer be eligible for a refund.
Alternatively, you can transfer your enrollment to another course or date. After your purchase, you will have access to the course materials for 1 year. For more detailed information about the course content, please refer to the course description.
To process your refund, the name you provide must match the one on your government-approved ID card.
The account used for the transaction and the account where the refund will be processed must be the same and under the same name.
You must be a registered user and enrolled in our system.
If you are found recording, distributing, or selling our courses, we will immediately revoke your access to the materials and cancel your refund eligibility. You must also provide transaction details such as the transaction date, number, and URN. We will verify this information with our records, and if the transaction is not found, we may reject your refund request.
While we are not obligated to process refund requests without valid transaction details, we will review all claims fairly.
GST, VAT, or any other taxes paid will not be refunded unless required by law.
Note: If your refund is approved, it will be processed within 15 working days, but the time it takes to appear in your account may vary depending on your payment method and bank processing times.
Duration of access for recorded courses: Once you purchase a recorded course, you’ll have access to the course materials for 1 year. Check the course details for more information about the content.
Terms of access: Anytime Astro Academy offers course access for the duration mentioned above. However, if a user violates company policies, access may be removed.
If your access is suspended and you wish to regain it, please contact us at [email protected]. We may not approve your request in such cases.
If you decide to withdraw from a course after accessing the materials, you won’t be eligible for a refund. However, you can still access the course for the time period mentioned when you made the purchase.
Your satisfaction is our priority, and our dedicated support team is always ready to assist you with care, clarity, and commitment, no matter the concern.
If you have any queries about refunds, returns, or course access, please contact our customer support team at [email protected].
We know how important it is to process refunds timely, and we work hard to make the process as easy as possible. Our team will respond to your inquiries within 36 hours during regular business days. Once we process your refund, we’ll send the request to the payment system. It may take another 24 to 96 hours for the payment system to finish the transaction, depending on their processing time.
While we aim to complete refunds within 15 working days, this can vary based on third-party payment processors (like Razorpay). We appreciate your patience and are always here to help if you have any questions or concerns.
Anytime Astro Academy can update or change this policy at any time. These changes will be effective as soon as they are posted on the website. Be sure to check this page regularly for updates. By signing up for our courses, you agree to the terms of this policy. If you have any questions or need more details, feel free to contact us at [email protected].
